Certificate in Sales & Customer Service

 
The Certificate in Sales & Customer Service will give you a sound knowledge of industry best practice. It introduces core frontline skills and provides essential training for those dealing with both internal and external customers. Our course will enable the successful delivery of consistent customer service in all situations and compliance with health and safety regulations. You'll gain an understanding of Microsoft Word processing and spreadsheet software, as well as experience in cash flow management and basic accounting software.
 

Outcomes

  • The ability to deliver exceptional customer service in all situations
  • An understanding of relevant legislation including the Consumer Guarantees Act and the Fair Trading Act
  • A knowledge of sales skills including cross-selling and up-selling
  • Gain essential skills in Microsoft Word and Outlook

Pathways

  • Once you complete Certificate in Customer Service, you could further your studies with our Business Administration course
  • Potential career outcomes include: Retail Service Team Member/Salesperson, Customer Service Officer /Call Centre Staff, Receptionist/PA
  • This course is specifcally designed for school leavers or job seekers wishing to gain a qualification
 
 

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Full Payment Option

Price (AUD) $995.00
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Payment Plan Option

Price (AUD):

Deposit $497.50 plus 2 Monthly repayments of $298.50 due on:

21-Jun-2019
21-Jul-2019

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Course Details & Delivery

Delivery

Online with The Career Academy, with tutor support via email and phone.

Duration

  • 10 modules/100 hours
  • Learn at your own pace, but ideally complete one module per week
  • 12 months to complete

Course Price

  • $995.00 (AUD)

Payment plan available

Award

Upon successful completion of the Certificate in Sales and Customer Service you will be awarded a Certficate of Achievement.

Certificate in Sales & Customer Service - Course Guide.pdf

Units of Study

  1. Customer Service Skills including telephone and in person best practice
  2. Written and verbal business communication including marketing and social media
  3. Sales skills including cross-selling and up-selling
  4. Customer Relationship Management
  5. Developing and managing professional relationships
  6. Understanding relevant legislation
  7. Health and Safety
  8. Esssential skills in Microsoft Word and Outlook
  9. Dealing with invoicing, credit policies and cash management
  10. Time management, ethics and professionalism

Assessment

You will be required to complete 10 assignments

 
 

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